Maternal Mental Health

 Life isn't always what people expect. Sometimes the story we tell ourselves about how things will be, turn out to be different than we had thought. Families face many challenges, from infertility to pregnancy complications, loss, changes in relationships, and trying to finding their new balance.  


Perinatal Wellness


Pregnancy Loss/ Stillbirth


Birth Trauma


Mom Guilt & Shame


The Mental Load


Self Care


Life Transitions


Relationship Changes


Mindful Living


Finding Your Way




Women's Wellness Groups


Therapeutic Groups

 Moms United in Motherhood: 

Focuses on Perinatal Mood & Anxiety

Mindful Moms:

Learning to stay in the moment

This is Moms:

Lets Keep it real and talk about the mother-load.


Ask Emily for more details some restrictions apply 

*** Spring, Summer & Fall***


Maternal & Family Counselling in the Niagara Region. Emily Pollak is a Registered Social Worker

What to Expect


The Office

My office is  located inside Loblaws Superstore® at the Primacy® Medical Clinic.  

Intake Appointment

I use an electronic record system for your convenience. You will be able to book your appointments, complete forms and see some of your work from our session. 

At your first appointment we take time to get to know one another. We will review your paperwork and talk about what you hope to gain from our work together.  

Ongoing Sessions

Our work together will focus on what you need and want to work on. It is important that we start where you are at and move forward from there.  As a therapist, I hold a space for you to be honest and real about your life. 

I trust that you know what will work best for you in the frequency of visits. You will have access to my booking system and have the freedom to book as you see fit. You are welcome to book as many sessions as you would like into the future. This can be helpful so you may have your preferred time. 

Baby Friendly

Babies are welcome.  

This is your time, and it's important that you are comfortable and able to attend sessions. 


If you feel that it would be best to make childcare arrangements, that is fine, too. 

Office Policies


Professional fees:  

My rate is $110.00 for 60 minutes effective Jan 1, 2020

** Clients from 2018 & 2019 will have the rate adjusted to $110.00

** A Sliding scale fee is available to those who may require it. Please speak with Emily directly. 

Service Fees: for any letters, meetings, and/or telephone calls- (except for booking or cancelling an appointment) will be prorated to my hourly fee.

Fees are reviewed annually and are subject to change. 

Professional fees are set in accordance with the recommended fee range for social work practice by the Ontario Association of Social Workers, the recommended general range is $110.00 to $150.00 per hour. 

Clinical services provided by a social worker are HST exempt.

Payment for services is expected to be received on the day of your counselling session. 

Payment can be made by CASH, CREDIT CARD or E-TRANSFER. An official receipt will be provided to you upon payment. E -transfers may be sent to  

If you have extended benefits it is your responsibility to submit to your insurance the claim for reimbursement.  Sometimes I may invoice you or a third party for my services and this will be discussed at the outset of our work together. 

Booking and Records: 

To best accommodate my clients, I use an electronic records system, “Jane App”.  I use Jane to keep records about our sessions, share files with you, billing and other record keeping.

Jane allows me to provide you with access to my schedule. I encourage pre-booking appointments at a minimum of 1 month in advance to ensure your preferred time.  

If you have not come to therapy in a 2-month period, I will close the file and place a hold on booking. This allows me to manage my caseload. If you wish to return, please feel free to reach out and we can discuss your needs and my availability. 

If you wish to get into see me on a day that I am fully booked, you are welcome to add your name to the wait-list for that day/ time period. I do my best to offer cancelled appointments to clients on my wait-list. You will receive an email notification and you can log in and see if it is available.  The system is live so it is not guaranteed that the space will remain available.

Cancellation policy: 

I require 24 hours cancellation notice to allow time to offer the space to someone else. You may cancel on Jane or through email/text.

You will be charged THE FULL FEE if you provide less than 24 hours’ notice or if you do not attend a scheduled appointment. An invoice will be sent in the mail or to your email address for these charges. 

** I will take into consideration any special circumstance, please feel free to reach out if you would like to discuss this. 

Maternal Health Niagara: Myself and several other providers use the name “Maternal Health Niagara” for our location at 411 Louth Street.  We have a shared fax line and general email account. There is a confidentiality agreement between providers about communication we receive through fax and email. 


All services provided to you are strictly confidential. There may be times when it would be beneficial for me to speak with other service providers in your life, such as your health care provider. If this is appropriate, I will request your consent.  

In accordance with best-practice standards, I utilize supervision as part of my clinical practice. In supervision, I may provide information about you and our sessions. I also use peer consultations. It is your right to withhold or withdraw consent, or to place conditions on the information I share. If you have any conditions for my clinical supervision, please share with me your wishes.  

There are a few circumstances where your consent may not be required:

A)  If I am required by law to do so.

B)  If I assess that there is a risk of harm to yourself or others, and we are not able to come up with a plan to keep you safe.

C)  If I assess that a child may have been harmed in the past, or that a child is at risk of harm in the present or future.  In all cases, I have a legal duty to report this. Circumstances this may include is physical abuse, emotional abuse, sexual abuse, neglect, exposure to domestic violence.  (anything subject to the Children and Family Services Act.

D)  I am bound by law to report a colleague to the Ontario College of Social Workers and Social Service Workers for professional misconduct, including having sexual relations with a client of theirs.

E)  If I am required to defend myself against a complaint filed with the Ontario College of Social Workers and Social Service Workers.

Privacy of Personal Information:  

Please refer to my office privacy policy available on request and posted in my waiting area.

Telephone calls:

I do attempt to return all my calls by the end of each business day.  Occasionally, I may not be able to return your call until the following day. If I am away, I will do my best to make sure my voicemail reflects when I will retrieve any messages.   Please ensure that I have your current contact number(s).  If there is any reason why I should not call back, please let me know.  Please note that for phone calls longer than 10 minutes, you will be billed according to my fees outlined above. 

Texting/ Emails/ Social Media: 

I may use texting and emails to communicate about appointment times or changes. Please remember that emails, texts and social media are not secure ways of communication. Please be mindful of what you communicate.

Please note that at times I may not have access to emails or text messages. If you have not had a response from me within 2 business days, please call me directly. 

I do use social media as a forum to network and share information that may be relevant to the public. I will not share any information about my clients. If you are on social media, it’s important to remember that posts/ comments are not private in nature and may be used by others.  I may also see your posts if you are an active member of any of the same groups, I am part of. If this is a concern to you, please speak with me directly.

I also have strict professional guidelines that I need to adhere to, as such I am not able to be connected, i.e.:“friends” with anyone on social media or to have a relationship with clients outside of my professional practice. 

Crisis and emergency resources: 

My services do not cover 24-hour coverage and I am not always available for emergency contact. For emergencies please contact one of the services below:

If you feel you’re at imminent risk of harm to yourself or others, please call 911 or go to the nearest Emergency Room. 

Crisis Outreach and Support Team (COAST) Niagara: 1(866) 550-5205 ext. 1

Niagara Region Sexual Assault Center (CARSA):   1(905) 682-4584

Pathstone Mental Health Services: 1(800) 263-4944

Gillians Place 1(905) 684-8331

Niagara Children and Family Services 1(888) 937-7731

Benefits and Risks to service:  

Your participation in therapy comes with possible benefits as well as risks. Although no one can promise a specific result, there are some potential benefits from engaging in the therapeutic process. We will talk about your goals, what you hope to gain from services and any difficulties that you wish to address. The benefit(s) from treatment depend on the amount of time, the goal(s) and the level of follow-through.  During therapy it is possible that you may not make improvements towards reaching your goals. If this is the case, we will discuss what other treatment options are available, change the clinical intervention, readjust goals, discontinue treatment or I can refer you to a different service provider. When you start therapy, you may have some feelings or behaviours that get worse. It is very important that you discuss these issues with me if they arise, so I can help you with ways to handle them. 

Service time-frame: 

At our intake appointment, we will review your therapeutic goals and discuss a timeline for services. We will set the initial goal(s) which will include the frequency of visits. We can re-evaluate at any time throughout the therapeutic process your goals, duration and frequency of services.

Office Information: 

There are free onsite parking and reserved spaces for expectant mothers and young children.  You can enter through either the main store doors or through the medical clinic side entrance. I do not have a receptionist and no check-in is required. Please feel free to make yourself comfortable in the waiting area and I will be with you shortly. If your visits are after hours, please kindly wait on the bench outside of the clinic.

Jane App also allows you to do check-in upon arrival,

Your Rights as Clients Receiving a Social Work Service: 

I make every attempt to provide my services in a professional, ethical, and respectful manner. I would be pleased to discuss any concerns that you have in an open and honest fashion. The Ontario College of Social Workers and Social Service Workers regulate the services I provide to you.