Life isn't always what people expect. Sometimes the story we tell ourselves about how things will be, turn out to be different than we had thought. Families face many challenges, from infertility to pregnancy complications, loss, changes in relationships, and trying to finding their new balance.
Moms United in Motherhood:
Focuses on Perinatal Mood & Anxiety
Learning to stay in the moment
This is Moms:
Lets Keep it real and talk about the mother-load.
Effective Jan 2020
Payments are due at the start of each session.
Electronic Money Transfers
Please contact your provide to find out if Social Work Services are covered under your plan.
(Direct Billing is only available with Greenshield. )
If you have Native Status and are non-insured, you may be eligible to receive this benefit. Please contact Emily to complete the application for coverage.
A sliding fee scale is available for a select number of clients who do not have insurance and who are unable to afford therapy. Please speak with Emily to discuss options.
Maternal & Family Counselling in the Niagara Region. Emily Pollak is a Registered Social Worker
My office is located inside Loblaws Superstore® at the Primacy® Medical Clinic.
I use an electronic record system for your convenience. You will be able to book your appointments, complete forms and see some of your work from our session.
At your first appointment we take time to get to know one another. We will review your paperwork and talk about what you hope to gain from our work together.
Our work together will focus on what you need and want to work on. It is important that we start where you are at and move forward from there. As a therapist, I hold a space for you to be honest and real about your life.
I trust that you know what will work best for you in the frequency of visits. You will have access to my booking system and have the freedom to book as you see fit. You are welcome to book as many sessions as you would like into the future. This can be helpful so you may have your preferred time.
Babies are welcome.
This is your time, and it's important that you are comfortable and able to attend sessions.
If you feel that it would be best to make childcare arrangements, that is fine, too.
Professional fees: The rate is $110.00 for 60 minutes.
Service Fees: for any letters, meetings, and/or telephone calls- (except for booking or canceling an appointment) will be prorated to my hourly fee.
Fees are reviewed annually and are subject to change.
Professional fees are set in accordance with the recommended fee range for social work practice by the Ontario Association of Social Workers, the recommended general range is: $110.00 to $150.00 per hour.
Clinical services provided by a social worker are HST exempt.
Payment for services is expected to be received on the day of your counselling session.
Payment can be made by CASH, CREDIT CARD or E-TRANSFER. An official receipt will be provided to you upon payment.
E -transfers may be sent to your therapist:
Emily Pollak: EmilyPollak@hotmail.com.
If you have extended benefits it is your responsibility to submit to your insurance the claim for reimbursement. Sometimes your therapist may invoice you or a third party for services and this will be discussed at the outset of our work together.
Booking/ Records/ Cancellation: To best accommodate clients, there is an electronic records system, “Jane App. Jane is used to keep records about sessions, share files with you, billing and other record keeping. You will have an account with Jane which will allow you access to your therapist’s schedule. It is your responsibility to pre-book appointments at minimum 1 month in advanced to ensure your preferred time is available for you.
If you have not come to therapy in a 2-month period, your file will be closed and there will be a hold on booking. This allows therapists to manage their caseload. If you wish to return, please feel free to reach out and we can discuss your needs and my availability.
If you wish to get into see your therapist on a day that they are fully booked, you are welcome to add your name to the waitlist for that day/ time period. We do our best to offer cancelled appointments to clients on the waitlist. You will receive an email notification and you can log in and see if it is available. The system is live so it is not guaranteed that the space will remain available.
Your name will be visible to the team; however, your records will remain private, and belong to your therapist.
We require a valid credit card number to hold your appointment. Your credit care information will be securely held through our on-line booking system, JANE. You will not be fully booked until you have your credit card on file. Your credit card will not be charged at the time of booking, and you are welcome to pay by using an alternative approved payment at our appointment (cash/ e-transfer). Late cancellations and missed visits impact other clients who could have used the session. We require 24-hour notice for cancellations. Clients who do not contact their therapist in accordance with our cancellation policy will have their credit card charged the FULL fee of the appointment.
Maternal Health Niagara: The therapists at Maternal Health Niagara, are all private practitioners responsible for their own clients, billing and record keeping.
We have a shared fax line, general email account, social media and website. There is a confidentiality agreement between providers about communication we receive through fax and email.
Your name will be visible to the team on Jane; however, your records will remain private, and belong to your therapist.
Confidentiality: All services provided to you are strictly confidential. There may be times when it would be beneficial for your therapist to speak with other service providers in your life, such as your health care provider. If this is appropriate, they will request your consent.
In accordance with best practice standards, your therapist may utilize supervision as part of their practice. In supervision, your therapist may provide information about you and your sessions. Your therapist may use peer consultations. It is your right to withhold or withdraw consent, or to place conditions on the information shared about you. If you have any conditions for clinical supervision, please share this with your therapist.
There are a few circumstances where your consent may not be required:\
A) If it is required by law to do so.
B) If your therapist assesses that there is a risk of suicide or harm others, and we are not able to come up with a plan to keep you safe. Ex: you have a plan to commit suicide and wish to die by suicide.
C) If your therapist assess that a child may have been harmed in the past, or that a child is at risk of harm in the present or future. In all cases, your therapist has a legal duty to report this. Circumstances this may include is physical abuse, emotional abuse, sexual abuse, neglect, exposure to domestic violence. (anything subject to the Children and Family Services Act.
D) Social Workers are bound by law to report a colleague to the Ontario College of Social Workers and Social Service Workers for professional misconduct, including having sexual relations with a client of theirs.
E) If there is a complaint filed with the Ontario College of Social Workers and Social Service Workers, your social worker will be required to share information about their work with you.
Telephone calls: Therapists make their best efforts to return calls within (2) business day. Occasionally, If your therapist is away, they will do their best to make sure their voicemail reflects when they will retrieve any messages. Please ensure that your current contact number(s) are up to date in Jane. If there is any reason why you do not call back, please let your therapist know. Please note that for phone calls longer than 10 minutes, you will be billed according to my fees outlined above.
It is important that you are aware that our therapist use their cell phones which are not as secure as landlines. If you are concerned about this, please speak with your therapist.
Virtual Therapy: We offer virtual therapy to our clients. We are currently using an on-line platform that is compliant with professional standards. It is important to note that although the servers are secure, there is risk for privacy breaches.
If you have a session over the phone or virtually, please find a space where you feel comfortable and safe talking. Please note it is your responsibility to ensure that you are in a private space on your end.
In the event of technological issues, that prevent us from proceeding with your appointment you will be billed in accordance with the time of your session. Less than 10min- No fee. If the appointment ends before 50 minutes, we will prorate your service.
Texting/ Emails/ Social Media: Therapists may use texting and emails to communicate about appointment times or changes. JANE (booking system) will send you an appointment reminder via email and text, unless you select otherwise.
Please remember that emails, texts, cell phones and social media are not secure ways of communication. Please be mindful what you communicate. Please note that we do our best to check emails and texts during our business hours. Please allows us 2 days to respond.
Any form of communication may become part of your clinical file as per our standards of practice.
Please note that at times your therapist may not have access to emails or text messages. If you have not had a response from your therapist within 2 business days, please call them directly.
Social Media is a forum to network and share information that may be relevant to the public. Therapists will not share any information about their clients. If you are on social media, it’s important to remember that posts/ comments are not private in nature and maybe used by others. Your therapist may see your posts if you are an active member of any of the same groups. If this is a concern to you, please speak with your therapist.
Social Workers have strict professional guidelines that we need to adhere to, as such we are not able to be connected, i.e.:“friends” with anyone on social media.
Crisis and emergency resources: My services do not cover 24-hour coverage and I am not always available for emergency contact. For emergencies please contact one of the services below:
If you feel you’re at imminent risk of harm to yourself or others, please call 911 or go to the nearest Emergency Room.
Crisis Outreach and Support Team (COAST) Niagara: 1(866) 550-5205 ext. 1
Niagara Region Sexual Assault Centre (CARSA): 1(905) 682-4584
Pathstone Mental Health Services: 1(800) 263-4944
Gillians Place 1(905) 684-8331
Niagara Children and Family Services 1(888) 937-7731
Benefits and Risks to service: Your participation in therapy comes with possible benefits as well as risks. Although no one can promise a specific result, there are some potential benefits from engaging in the therapeutic process. We will talk about your goals, what you hope to gain from services and any difficulties that you wish to address. The benefit(s) from treatment depend on the amount of time, the goal(s) and the level of follow through. During therapy it is possible that you may not make improvements towards reaching your goals. If this is the case, your therapist may discuss what other treatment options are available, change the clinical intervention, readjust goals, discontinue treatment or refer you to a different service provider. When you start therapy, you may have some feelings or behaviors that get worse. It is very important that you discuss these issues with your therapist if they arise, so they can help you with ways to handle them.
Service timeframe: At your intake appointment you review your therapeutic goals and discuss a timeline for services. Your treatment plan will include initial goal(s) and a discussion around the frequency of visits. This can re-evaluate at any time throughout the therapeutic process including your goals, duration and frequency of services.
Office Information: There is free onsite parking and reserved spaces for expectant mothers and young children. You can enter through either the main store doors or through the medical clinic side entrance. The medical clinic is located on the 1st floor near the “cell phone store”. You will see double glass doors into the clinic. There is not a receptionist and no check in is required. Please feel free to make yourself comfortable in the waiting area. If your visits are after hours, please kindly wait on the bench outside of the clinic.
Jane App also allows you to do check in upon arrival,
Your Rights as Clients Receiving a Social Work Service: Therapists make every attempt to provide my services in a professional, ethical, and respectful manner. Your therapist would be pleased to discuss any concerns that you have in an open and honest fashion. The Ontario College of Social Workers and Social Service Workers regulate the services provided by Social Workers.
Privacy of information policy is available at the office.
Copyright © 2017 Emily Pollak - All Rights Reserved.